A: We are manufacturer that has our own factory, technical Dept., marketing and after sale service teams.
Q: What is your advantage?
A: Firstly we are manufacturer, you could get best price without paying any commission. Secondly, we provide advisory machinery, debugging, maintenance and fault handling package of services. Thirdly, we offer customized overall solutions and one stop service. Both of our machine and diamond tools are excellent. Fourthly, we give you technology support on not only machine, but also diamond tools. Finally, better and lower cost after-sale service could be provided thanks to our worldwide network.
Q: When can you ship my order?
A: Normally 15-20days after advanced payment is received. The exact delivery date will be advised after order is confirmed. We will try our best to deliver soonest, if you need them urgently.
Q: How long is the warranty period for machine?
A: one year !
Q: How do I install and operate the machine, after receiving it?
A: For simple machine, we will provide sufficient installation, operation and maintenance instruction and videos, which will make the whole thing as simple as possible for users. For high-tech machine, our engineers can fly abroad to help you install & debug the machine, and teach you how to operate and maintain the machine properly in the future.